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Posted on: December 8, 2022

Town Council Recognizes Communications Technicians as First Responders

Communications technicians standing at Town Council Meeting

Parker Town Council recognized communications technicians as first responders at the December 5 Town Council meeting. This move acknowledges the potential psychological trauma a communications technician can experience and extends workers' compensation benefits, including mental health treatment, because of this trauma.

Here is a copy of Resolution 22-071.

WHEREAS, Emergency Communications Specialists (also known as "9-1-1 dispatchers") provide critical public safety services twenty-four hours a day, seven days a week, the same as firefighters, peace officers, and emergency medical personnel;

WHEREAS, Emergency Communications Specialists are essential to the emergency response framework as they are the first line of communication for persons needing assistance and provide a lifeline to peace officers, firefighters, and emergency medical personnel in the field;

WHEREAS, Emergency Communications Specialists deal with intense, life-and-death situations and are often communicating with people in states of great distress, harm, fear, and injury;

WHEREAS, Emergency Communications Specialists must gather and transmit all information necessary for the response in addition to instructing callers on first aid and other lifesaving techniques pending arrival of field personnel;

WHEREAS, the information gathered and relayed by Emergency Communications Specialists can mean the difference between life and death for callers and field responders;

WHEREAS, jurisdictions across the nation have been taking action to recognize Emergency Communications Specialists as first responders, including numerous states and other Colorado counties;

WHEREAS, under Senate Bill 20-026, the State of Colorado extended access of workers' compensation benefits, including mental health treatment, to workers who are audibly exposed to psychological traumatic events, in order to serve persons such as Emergency Communications Specialists who may be subject to listening to psychologically traumatic events in the course of their employment; and

WHEREAS, without Emergency Communications Specialists, adequate public safety cannot be achieved.


Section 1. Emergency Communications Specialists are hereby designated as First Responders in Parker, Colorado, and shall be recognized in Town policy and procedural considerations regarding First Responders.

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