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Police Department

Posted on: April 26, 2020

Texting 9-1-1

Teen grilling texting on cell phone

There are times when dialing 9-1-1 and speaking to an operator could put an individual in more danger. When you are unable to dial 9-1-1, you can text 9-1-1 for help.

Calling 9-1-1 is the best way to get information to dispatchers quickly in an emergency. But if you can’t call, text.

How does it work? 

  • Open a new text message. 
  • Place 911 in the recipient field. 
  • Your first message should be brief and include location & nature of the emergency. 
  • Send the message.  
  • Be prepared to answer questions and follow instructions from the 9-1-1 call taker that will text back.  
  • Text in plain language. Do not use slang, abbreviations, emojis, pictures or video. 
  • Once you have initiated a text-to-911 conversation, do not delete the messages or turn off your device until the call taker tells you it is okay to do so.  
  • You do not need to download an app for this. 
  • 9-1-1 call takers can only text if a user calls or texts first.  
  • 9-1-1 call takers can text a phone that had an open line or a hang up placed to 9-1-1 after trying to call back. 
  • Text-to-9-1-1 is available in Parker and Lone Tree and other areas, but not available everywhere. If you text 9-1-1 in an area that does not receive text message, you will get a message indicating that texting 9-1-1 is not available and that you should make a voice call. PARKER & LONE TREE COMMUNICATIONS

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